If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/mikasa

Or you can follow the steps below:

Send us an email at this address: service@mikasa.com
Copy the following as the Subject Line: “Damaged in Shipping: Order# MKS123456” … Please use the Order # located on your packing slip
Determine the number of items that are damaged and follow the appropriate steps outlined here:
1 or 2 damaged items - Include the item number, item description and damaged quantity in the body of the email. If we need any additional information we will reach out to you directly via email.
3 or more damaged items - Include the item number, item description and damaged quantity in the body of the email. Additionally we will require that you attach a group photo that shows all of the damaged items together. Only upon receipt of the photo will we review the information and contact you via email with any further actions or the proposed solution.

When you place an order with us, it is processed immediately to help ensure your package is delivered within our estimated shipping timeframes. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Our online selection represents a large portion of the Mikasa product line, including items exclusive to our site. We are also continuously adding items to the site, so visit us often.

All the time! We're continuously adding new patterns and items to our website. To see our newest items, take a look at our New Arrivals page. Please bookmark our site and visit us often to see the latest, hottest ideas and items to complete your home.

Have you tried using the Search box at the top of the page? If you still can't find the item you're looking for, please contact us by email at service@mikasa.com. Include the pattern name or item name/number and we will research the availability for you.

Yes, you can review all of your current and past orders under “Track Orders” in the “My Account” section of the website. The items you've purchased and shipping details can be retrieved easily. You can track the status of new orders, too...order information is posted as the status of your order changes.

Sure! You can store all of the addresses of your friends and family. When you would like to send someone a gift, their address is just a click away. To set up your address book, create an account or sign in to your existing account. Go to "My Account" at the top of the page. Then under "My Profile and Address Book", click the "Add another address" button. It's easy!

Mikasa has partnered with MyRegistry.com to help you simplify all your gift-giving occasions with one universal registry. Create your master wish list and add items from the stunning assortment at Mikasa. Then, share your single, manageable registry with family and friends.

Visit the Mikasa Universal Gift Registry HERE.

Rest assured, your privacy is always our absolute priority. We use SSL 128-bit encryption to keep your personal information safe and secure. And you can access your profile at any time to keep your information and preferences up-to-date.

Yes, we price match from authorized dealers only. Price matching applies only to identical conditions of sale. The item must be in stock at the other authorized dealer and not be a club "member's price" or typographical error. The price must be able to be confirmed in the public domain by either a printed ad or by accessing a website. This offer does not apply to items advertised below our cost.

To purchase a Mikasa E-Gift card, visit: www.mikasa.com/collections/gift-cards. There, you can make all your selections and proceed to Checkout as usual.

When shopping at Mikasa.com, make your selections and proceed to Checkout as usual. Enter the E-Gift Card number during checkout, then click APPLY for redemption. The card balance will be applied to eligible orders during the checkout process.

You can check the balance of your gift card when you click on the "View Gift Card Balance" button within your original gift card email that you received from us.

The E-Gift Card will be sent to the email used during checkout. We recommend you then forward the email to the intended recipient, or you can print it out and hand deliver it. 

Mikasa E-Gift Cards never expire and carry no fees.

Yes. To do so, enter your name in the "Recipient Name" field and your email address in the "Recipient Email" field. Complete the transaction normally. When you receive your E-Gift Card email, follow the instructions in the email to retrieve and redeem your E-Gift Card.

No. You will only be charged the face value of the E-Gift Card, and we will not impose shipping or any additional fees.

E-Gift Cards can be used on our website, www.Mikasa.com.

WHAT IS THE MIKASA REWARDS PROGRAM?

The Mikasa Rewards program is a points-based program with different membership tiers and redemption levels.

If you have any questions about the Mikasa Rewards program, please contact us at Service@Mikasa.com. We love talking to you!

WHY SHOULD I JOIN THE MIKASA REWARDS PROGRAM?

When you create an account and become a member of the Mikasa Rewards program, you’ll immediately receive access to exclusive benefits. As you continue to spend and engage with Mikasa, you’ll unlock more and more Rewards.

WHY AREN'T I GETTING EMAILS?

If you're not getting emails it could mean you've previously unsubscribed from Mikasa emails. This would also opt you out of Loyalty emails. If you would like to receive Loyalty emails, you must sign up for our emails again. Just go to the "Stay Connected" section below, enter your email, and hit Submit. Then enjoy all the benefits of the Mikasa Loyalty Program!

If you already receive promotional emails from us but aren't receiving any Loyalty emails, please contact us at Service@Mikasa.com and we'll look into it.

HOW LONG WILL MY BENEFITS LAST?

The Mikasa Rewards program is a lifetime program. Once you reach a tier you will keep those benefits forever* no matter what your points balance is. However, points do expire after 12 months of inactivity, so we hope you'll continue to shop with us!
*If a product was returned that added to a tier increase, a customer may drop a tier.

AM I ELIGIBLE TO JOIN THE MIKASA REWARDS PROGRAM AND RECEIVE MEMBER BENEFITS?

Everyone except unauthorized resellers and employees is welcome to become a member of the Mikasa Rewards program and receive benefits. You do not need to make a purchase to create an account.

HOW DO I EARN REWARDS POINTS? DO THEY EXPIRE?

There are several ways to earn Rewards points! Check out the list below to learn more.

• Sign Up Bonus - Create an account and earn points.
• Write a Review - Earn points by writing reviews for the products you purchased through Mikasa.com, or for the website itself. (Only Verified Buyers, customers who receive review emails after purchasing, will receive points.)
• Follow on Social - Follow our Instagram, Facebook and Pinterest pages and earn more points!
• Make a Purchase - Earn points for every dollar spent on an order.
• Refer a Friend - Refer your friends and earn points when they make a purchase through your link. And they'll get something, too!
• Birthday Bonus - Add your birthday to your account and you'll receive a Birthday Gift for your special day.

Your Rewards points will expire after 12 months of inactivity, but you'll keep your tier status.

HOW DO I REDEEM MY MIKASA REWARDS PROGRAM POINTS?

First, make sure you're logged in to your account. Then go shopping!

Once you're done, go to checkout as usual. Your Rewards will be available via a dropdown list. You can select the number of points you'd like to redeem, then click the "Apply" button and you're done! Please note, Rewards cannot be combined with coupon codes.

HOW DO I CHECK MY POINT BALANCE?

As long as you're logged in to your account, your points will display at the top right of every page. You can also check your balance and tier status on your Account page. Just go to the account page and click My Rewards in the menu on the left.

CAN I REDEEM REWARDS WITHOUT PURCHASING ANYTHING?

Our system will not allow $0 orders to process, so you must have at least 1 product in your cart to redeem any Rewards.

CAN I STACK MY REWARDS WITH ANOTHER PROMOTION?

At this time, our system can only accept one discount per order, so you cannot stack Rewards with any other promotion.

HOW DO I KNOW WHAT TIER I'M IN?

Go to the Account page and log in, then check your tier by clicking on the My Rewards tab in the navigation bar on the left.

WILL PAST PURCHASES COUNT TOWARDS MY STATUS?

Purchases made prior to the Program launch, or those where you weren't logged into your account, will not be eligible for points. As long as you're logged into your account, you will earn points for every purchase.

WHAT IF I ALREADY FOLLOW MIKASA ON INSTAGRAM, FACEBOOK AND PINTEREST?

You must click the ‘Follow us' boxes in the Points section on the Loyalty page. This will allow us to see that you already follow and like us on these channels, and the points will then be added to your account.

HOW DO I REFER A FRIEND?

To refer a friend who has never purchased from Mikasa.com, go to the Refer A Friend page and follow the directions. Once you enter their email address we'll send them an email with your unique referral link to use.

Once your friend places their order through your referral link, you will earn your points! These credits will be posted to your Rewards Program account within 24 hours of when your friend's order is fulfilled and shipped.

If your friend has placed their order but you're still not seeing your referral points, please email us at Service@Mikasa.com and include your friend's name and email address. We'll check on their order and make sure you get your points.

WHAT HAPPENS TO MY NEW POINTS IF I RETURN A PRODUCT? WHAT IF I USED POINTS TO PURCHASE?

When a product is returned, the points you earned from the purchase will be subtracted from your Rewards balance.

If the product was purchased with points, those points will be added back into your account once the return is complete.

WHERE ARE MY POINTS FOR LEAVING A REVIEW?

If you left a review through a review email, your points should be posted to your account within 24 hours.

Please Note: Only Verified Buyers, customers who receive an email requesting a review after purchasing, will receive points for reviews. You must write the review through the link in the review email. It may take up to 24 hours for the points to post to your account.

If it has been over 24 hours and your points are still not reflected in your account, please email us at Service@Mikasa.com and we'll make sure everything gets straightened out.

HOW MANY TIMES CAN I WRITE A REVIEW FOR POINTS?

You can write as many reviews as you like, but only one review per product purchased.

Please Note: points will only be given to Verified Buyers of purchased products, for reviews written through review emails.

DO I EARN REWARDS PROGRAM POINTS ON ORDERS THRU THIRD-PARTY PARTNER SITES?

Rewards can only be earned through purchases made directly through Mikasa.com. Orders placed on Amazon.com or any other partner site will not earn you Rewards Program points.

DO I QUALIFY FOR FREE SHIPPING?

All our customers qualify for free standard shipping on orders of $99 or more. Honorary Tier members qualify for free standard shipping on orders of $30 or more.

HOW DO I REDEEM MY FREE SHIPPING BENEFIT AS AN HONORARY TIER MEMBER?

As long as you are logged into your account and have reached Honorary Tier your shipping benefit on orders of $30 or more will be automatically applied to your cart during checkout.

WHY DID I DROP A MEMBERSHIP TIER?

If you reached a new membership tier then made a return shortly after, the points you received for that purchase were subtracted from your total points and your membership status was lowered.

WHAT IS THE FREE BIRTHDAY GIFT AND HOW DO I GET IT?

To receive your free birthday gift, go to the Happy Birthday icon under Ways to Earn Points above, and enter your birthday. Then, at the beginning of your birthday month you'll receive an email with a special birthday link. Just click this link and you'll see your birthday points!

Yes, we are proud to extend an exclusive 20% discount to Teachers, First Responders, and Military personnel through our partnership with GovX. Military personnel encompass Active duty service members, Veterans & Retired, Reservists, and Military academies. Select items are not eligible for discount. Offer excludes Deals, Gift Cards, and select Sale and Clearance items. Discount cannot be applied to past purchases.

To access the discount code, government employees need to create a GovX account. If you already have an account, simply login with your existing credentials. Once logged in, quickly and safely verify your status.

GovX offers various methods to confirm your eligibility for approval. The verification process is tailored to your group affiliation and may involve checking DoD databases, verifying email addresses, and uploading documents. Regardless of the chosen method, the registration is a quick process, and most verifications occur in real-time.

For more detailed information or assistance with the verification process or eligibility, please visit GovXID. Thank you for your service!

Once you’re verified, you’ll receive a discount code that will need to be used within 24 hours.

All our dinnerware may be placed in the dishwasher, using proper care, although we recommend hand washing fine china. Load the dishwasher carefully so that pieces do not bump into each other and chip. Use a reputable, non-abrasive dishwasher detergent.

When washing gold- or platinum-banded dinnerware in the dishwasher, use a gentle cycle and turn off the dishwasher before the drying cycle, or allow the dinnerware to cool before handling it. The high temperature of the heated drying cycle can cause the precious metal bands to soften.

When hand washing china, rings and other jewelry should be removed. A soft brush or sponge is recommended. Wash your dinnerware as soon as possible after use. Avoid using abrasives such as steel wool or "gritty" cleansers. Wash flatware and cookware separately from dinnerware to avoid scratching.

Coffee and tea cups should be rinsed immediately to avoid staining. Acidic foods such as vinegar, mayonnaise, tartar sauce and eggs can damage the glaze and the color of china if left standing for long periods.

All Mikasa dinnerware without precious metal accents (24k gold or platinum) is safe for the microwave. While using our dinnerware in your microwave will not harm the microwave, the items may become hot. Please use caution in handling hot dinnerware. Do not put frozen items directly on your dinnerware to heat in the microwave. The extreme heat variation may cause the item to crack.

Mikasa dinnerware without precious metal accents can be safely warmed or heated in the oven. Place cool dinnerware in the oven and allow it to heat gradually when the oven is turned on. Never place cool dinnerware in a preheated hot oven or on the burner of a gas or electric range. This rapid heat change may cause the item to crack.

Please keep in mind dinnerware is sensitive to thermal shock, which means that extreme variations in temperature may cause dinnerware to crack. Therefore, do not take dinnerware from the freezer and place it directly into a hot oven/microwave, or take hot dinnerware from the oven/microwave and place it directly into the freezer. A cool plate should be placed in a cool oven and warmed slowly. When using the oven, set it no higher than 225°F for the first 10 minutes. You may then raise the setting to the desired temperature. Baking/cooking should only be done in pieces specifically made for cooking, such as bakers, lasagna dishes and covered casseroles. Handling a hot dish with a wet cloth or setting a hot dish on a wet surface may cause it to break.

A potholder or oven mitt should always be used when removing dinnerware from the microwave oven.

Allow your dinnerware to cool before placing it in the freezer to avoid thermal shock. Hot ceramic items should not be placed directly into the freezer.

These marks are common for stoneware with a hard glaze and are caused by residue left by flatware. They can be easily removed with special cleansers.

Reactive Glaze is a glazing technique used on stoneware to create unique colors and pattern variation. Once the glaze is applied, it undergoes a reaction under extreme temperatures during the firing process. The results are beautiful multi-tonal colors and patterns like our ever popular Gourmet Basics Linden and Belmont dinnerware. The nature and hand-crafted qualities of this type of glaze ensures that no two pieces will be exactly alike.

Yes, our manufacturer’s have developed a Bone-Free China version that is considered to be vegan-friendly.

Like all Bone China, Mikasa Vegan Bone China™ is made from the same mix of minerals and clay as traditional Bone China such as Feldspar, Kaolin, and Quartz but without the Bone Ash, making it 100% Vegan-friendly and Bone-free. The exclusion of Bone Ash has been replaced with the combination of natural elements Calcium Oxide and Phosphoric acid naturally creating Tricalcium Phosphate giving the same desirable properties of traditional Bone China.

Mikasa Vegan Bone China dinnerware is strong, durable, translucent, chip resistant and lightweight for everyday use making it a long lasting choice for years to come. It’s safe for Dishwasher and Microwave use and Oven Safe up to 400 degrees.

A five piece place setting consists of a dinner plate, salad plate, soup bowl, and a cup and saucer. For most patterns, a 20-piece set is also available. This set contains 4 five piece place settings.

A four piece place setting consists of a dinner plate, salad plate, bowl and mug. For most patterns, a 16-piece set is also available. This set contains 4 four piece place settings.

A variety of accessory/serving pieces are available. Some patterns have more accessory pieces than others. Most patterns offer a serve set. The serve set includes a vegetable bowl, 12" round platter, covered sugar bowl and a creamer.

Stoneware is usually considered informal dinnerware because its appearance lends itself to more casual designs that can be used everyday. Materials such as quartz, feldspar and flint are added to the clay to enhance its durability and strength. Stoneware can hold up to the demands of everyday use for today's lifestyle.

Firing temperatures vary from 1900°F to 2300°F depending on the finish.

Mikasa Stoneware is dishwasher and microwave safe*.

All Mikasa Fine China will be stamped on the back indicating this classification. Fine china should be classified into two groups; the first group is patterns accented with metallic features and the second group does not contain these elements. The materials and firing temperatures will be similar in both groups, but the metallic classification will contain patterns with gold and platinum that may require additional care.

Our Fine China comes in array of classic and contemporary designs. Many customers buy fine china for everyday use, then dress it up for special occasions by adding elegant flatware, brilliant crystal stemware and formal linens.

Mikasa Fine China is dishwasher and microwave safe*.

Firing temperatures vary from 1600°F to 2500°F depending on the finish

Some fine china is designed with gold or platinum for elegant settings. To decorate these patterns, we start with 24K gold or pure platinum and then complete the production process to secure durability.

Bone china is one of the most durable materials used to produce dinnerware. Bone ash is added during the mixing process to give strength and that special feeling of luxury known to bone china. Similar to fine china, bone china can be decorated with gold or platinum to add a formal finished look, but many patterns without these still convey a formal, elegant presentation. Bone china is considered the top of the line dinnerware because of the unique combination of elegance, superior strength, translucency, chip resistant and crisp white color. Durability and lightweight feel make it a great choice for everyday use.

Mikasa Bone China without metallic accents is dishwasher, microwave and oven safe up to 400°F.

Firing temperatures vary from 1475°F to 2500°F depending on the finish

Mikasa Vegan Bone China™ is made from the same mix of minerals and clay of traditional bone china such as Feldspar, Kaolin and Quartz but without the bone ash, making it 100% vegan-friendly and bone-free. The exclusion of bone ash has been replaced with the combination of natural elements Calcium Oxide and Phosphoric acid naturally creating Tricalcium Phosphate giving the same desirable properties of traditional Bone China.

Mikasa Vegan Bone ChinaTM dinnerware is strong, durable, translucent, chip resistant and lightweight for everyday use.

Dishwasher, Microwave and Oven Safe up to 400°F.

Firing temperatures vary from 2102°F to 2282°F.

We recommend you hand wash your crystal in warm soapy water using a mild detergent. Use a rubber mat in the sink. Dry immediately with a soft cloth, or air dry in a rubber-coated rack. When hand washing crystal, rings and other jewelry should be removed. Crystal with 24 karat gold or platinum accents should always be hand washed.

Arrange pieces securely in the top rack so they do not touch or become dislodged. Use a mild liquid detergent, as dishwasher detergents, over time, will cause abrasive marks on fine crystal. Always allow the stemware to cool before removing it from the dishwasher.

Crystal may be stored either hanging by its base from a rack, or standing upright on a shelf. It should never be stored upside down resting on its bowl. The rim is the most delicate part of the stemware and is the most vulnerable to chipping.

To remove hard water mineral spots from crystal, simply apply a small amount of vinegar to the water. A small, soft brush can be useful to clean crystal that has grooves in the design.

Mikasa's crystal is among the finest available. Master craftsmen design the shapes unique to our brand. Innovation and high-tech automation affords great quality at reasonable prices. Mikasa has long been associated with some of the world's finest crystal factories.

Crystal can most easily be described as extremely fine quality glass. All glass is made from a variety of natural raw materials, which include silica or sand, soda (sodium carbonate), potash (plant ash) and lime. Some glass contains lead; this is usually called full lead crystal or lead crystal. The degree to which a piece of glass contains these ingredients, especially lead, determines its quality and price. These ingredients also determine the opportunities for design.

There are four basic ways to produce crystal glassware. These methods range from the centuries old process of hand blowing, passed down from generation to generation, to high tech innovations that are continually being updated.

Hand Blowing

Hand blowing is the oldest method used to make glass and is still considered the finest, but it is also the most expensive. Raw materials are mixed in a furnace at temperatures ranging from 1000°F to more than 2000°F. This process forms a batch of liquid or molten glass. The molten glass is gathered on a hollow iron pipe by inserting the pipe into a furnace opening. The amount of glass gathered depends on the article being made. The gather of glass is turned and spun and shaken to the approximate dimensions and form of the piece to be made. The worker then blows into the mouthpiece until the molten glass is shaped into the specific piece. While the bubble is still attached to the blowpipe, it is placed in a lined mold to shape it. The glass maker continues to blow while spinning the mold. The mold is then opened and the shaped object removed. If a piece of stemware is being made, three workers gather glass for each part: bowl, stem and foot.

To cool the glassware, the finished piece is placed on a conveyor belt and taken through a lehr or oven that hardens it by cooling it gradually. This is a slow process so that the glass will harden without cracking. Trimming the excess glass with cutting tools and a jet stream of fire finishes the glassware. The piece is then placed in a grinder to smooth the edges and each piece is washed and may be glazed. The rim is melted again to ensure smoothness.

Hand Pressing

Another process for making glass calls for the molten glass to be poured into a mold. The molten glass is pushed into the mold by means of hand levers that bring air pressure into the mold to fill it with the molten glass. The shaped piece is then placed in a furnace, where it is tempered by fire. When the proper shape has been achieved, the piece is placed in a lehr for cooling and hardening.

Machine Blowing / Machine Pressing

Technology has made it possible to recreate the blowing and rotating steps by machine. The machine blown process produces large quantities of crystal at more affordable prices. Machine pressing is another method using a plunger that forces the glass into the mold. Whether blown or pressed, machine manufactured glass undergoes the same steps as the handmade product. The difference is that the process is performed by machine rather than by a craftsman.

Mikasa's flatware patterns reflect the same style and sophistication found in our other popular categories. A majority of Mikasa patterns are 18/10, which means that 18% chromium and 10% nickel have been added to the basic alloy. The high nickel content gives the steel a warm, soft luster and the chromium adds strength and resistance. Stainless steel is affordable, durable, needs no special care, is dishwasher safe and withstands harsh detergents. Under proper care and use, our flatware has superb resistance to staining from virtually all foods and household substances and will not need to be polished.

Follow these easy care instructions to ensure that your fine stainless steel flatware lasts for many years.

• Wash flatware before using for the first time.
• Avoid soaking stainless steel flatware for a prolonged period or overnight.
• Before placing in the dishwasher, rinse food from flatware.
• When loading your dishwasher, make sure knife blades do not come in contact with other utensils. This will prevent blades from nicking or scratching other pieces.
• Use a mild non-chloride detergent. Never pour detergent directly onto flatware.
• In hard water areas, use a softening agent to avoid spotting or pitting. 
• Always remove stainless flatware from the dishwasher shortly after the drying cycle is complete. Avoiding this prolonged exposure to a moist and hot environment is best for the care of your flatware.
• If stubborn stains or rust should occur, use a non-abrasive stainless or metal polish paste or cream. Avoid grainy cleansers.
• Limit exposure to water that has a high mineral content, high chloride dishwashing detergent and foods that contain chloride (table salt, mustard, mayonnaise and eggs) as pitting and spotting may occur. 
• We recommend washing flatware in the following finishes separately by hand: Gold Accent or Gold Plated, Frosted or Sandblasted
• PVD finishes (Gold, Copper, Noir, Black Matte) can be washed in a dishwasher but handwashing remains preferable and is advised to maintain a brand-new shine 
• When washing by hand, remember to:

1.  Use a mild dishwashing detergent.
2.  Rinse in hot water.
3.  Immediately dry pieces completely with a soft cloth.

Yes, Mikasa Flatware has a Lifetime Limited Warranty. Mikasa flatware is warranted to be free of original defects in materials and/or workmanship. We will replace any defective item, at our option, without charge. In the event that manufacturing considerations have caused a pattern to change or become unavailable, a defective item will be replaced with a comparable item of equal value. This warranty does not cover any damage resulting from the improper use, or any other cause not arising out of defects on materials or workmanship, and does not cover any use other than by consumers in their homes. This warranty gives you specific legal rights, you may have other rights which vary from state to state.